Responsible Gaming

PlanBet offers games for entertainment only. Gambling should never be seen as a way to earn money or solve financial problems. If you feel your play is no longer under control, support is available. And it works best when sought early.

Tools to Stay in Control

You can set personal limits directly from your account settings:

- Deposit limits: Choose daily, weekly, or monthly caps on how much you can add to your account. - Loss limits: Set a maximum amount you can lose over a chosen period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders at intervals you choose, showing your session length and net win or loss. - Cooling-off periods: Pause your account for 24 hours, 7 days, or 30 days. During this time, you cannot log in or place bets. - Self-exclusion: Block your access to the site for a minimum of six months. This applies across all devices and cannot be undone early.

Any new limit takes effect immediately. If you wish to raise a limit, a mandatory waiting period applies, typically 24 hours, to prevent impulsive decisions.

Recognising Warning Signs

Problem gambling often starts quietly. Watch for these signs: – Chasing losses by betting more than planned – Lying about how much time or money you spend gambling – Using gambling to escape stress or mood swings – Borrowing money or selling items to fund play – Neglecting work, family, or responsibilities because of gambling

If any of these sound familiar, consider using the tools above or reaching out for help. There is no shame in asking. It shows strength.

Getting Help

Independent, confidential support is free and available now. Contact GamCare, BeGambleAware, or Gamblers Anonymous for counselling, self-exclusion options, and practical advice. These services operate without judgment and understand what you’re going through.

Protecting Minors

Accounts are restricted to adults aged 18 and over. We verify age and identity during registration. If you share a device with someone under 18, consider installing parental control software like Net Nanny or K9 Web Protection to block access to gambling sites.

Account Rules

Only one account per person is allowed. You must provide accurate personal details and confirm your location complies with our terms. Attempting to register from a restricted jurisdiction will result in account closure.

Before your first withdrawal, we require identity and address verification (KYC). This protects both you and the platform from fraud. All deposits and withdrawals undergo security checks.

Bonuses and Fair Play

Bonuses come with clear conditions: wagering requirements, eligible games, expiry dates, and conversion caps. Bonus abuse, including creating multiple accounts or exploiting technical errors, will void offers and may lead to account restrictions.

We prohibit collusion, automated play (bots), and fraudulent chargebacks. Fair play is non-negotiable.

Privacy and Data Use

We collect: – Identity and contact information (for account setup) – Payment details (processed securely via third-party providers) – Technical data (IP address, device type, browsing activity)

This data helps us run the service, prevent fraud, meet legal obligations, and improve user experience. We do not sell your information. It is shared only with payment processors, verification partners, and regulators. As required by law.

You have the right to access, correct, or delete your data, and to object to certain uses. Submit requests through your account or by contacting our data team.

Cookies fall into three categories: - Essential: Needed for site function (cannot be disabled) - Analytics: Help us understand usage patterns - Marketing: Used for personalised ads (optional)

You can manage cookie preferences in your browser or via our consent banner.

All data in transit is encrypted. Internal access is limited to authorised staff only.

Complaints and Changes

If you have a concern, contact our support team first. If unresolved, you may escalate to the relevant regulatory authority. We will notify you of material changes to these policies via email or site notice before they take effect.

Dormant accounts (no login for 24 months) may incur a small monthly fee after a warning period, in line with industry standards.