Privacy

This page explains how PlanBet handles your personal information, what data we collect, why we need it, and how you can control it. We also cover responsible gambling tools, account rules, and how we protect your privacy while you play.

Responsible Gambling

Gambling should always be a form of entertainment, not a way to earn money. If you feel that gambling is no longer fun or is affecting your daily life, it may be time to take action.

PlanBet offers several tools to help you stay in control:

- Deposit limits: Set a maximum amount you can deposit over a day, week, or month. - Loss limits: Cap the total amount you can lose during a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive alerts at regular intervals showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. - Self-exclusion: Permanently close your account for a minimum of six months.

All limit reductions apply immediately. Requests to increase limits are delayed by 24 hours to give you time to reconsider.

Signs of problem gambling include chasing losses, hiding gambling activity, borrowing money to gamble, or feeling anxious when not playing. These are not signs of weakness. They are signals that support may help.

Free and confidential help is available through independent organisations such as GamCare, Gamblers Anonymous, and BeGambleAware. Many regions also operate a national self-exclusion register, like GAMSTOP, which blocks access to licensed gambling sites across multiple operators.

Accounts are restricted to players aged 18 or older. We verify age during registration and may request documents if needed. If you share a device with minors, consider using parental control software such as Net Nanny or K9 Web Protection to block access to gambling sites.

Account Terms and Fair Play

Only one account per person is allowed. You must be at least 18 years old and located in a region where online gambling is permitted.

During registration, you’ll provide basic identity and contact details. Before your first withdrawal, we require verification of your identity, address, and payment method. This is standard practice to prevent fraud and money laundering.

Bonuses come with conditions: wagering requirements, game eligibility, expiry dates, and conversion caps. Attempting to abuse bonus terms, such as opening multiple accounts or using prohibited betting strategies, will result in forfeiture of bonuses and possible account restrictions.

Inactive accounts (no login or play for 12 months) may be closed after notice. We monitor gameplay for fairness. Using bots, colluding with other players, or initiating false chargebacks breaches our rules and may lead to account suspension.

If you have a complaint, contact our support team first. If unresolved, you may escalate the matter to the relevant regulatory authority.

We may update these terms. Significant changes will be communicated via email or site notification before they take effect.

Data Collection and Use

We collect four types of data:

- Identity and contact information (name, email, phone, date of birth). Needed to open and verify your account. - Payment details (transaction records, card or e-wallet info). Used solely to process deposits and withdrawals securely. - Technical and usage data (IP address, device type, pages visited, session length). Helps us improve site performance and detect fraud. - Communication records. Kept if you contact support.

We process your data because it is necessary to run our service, meet legal obligations (like anti-money laundering laws), and protect our systems. We do not sell your data to third parties.

Your information may be shared with: – Payment processors (to complete transactions). – Identity verification services (to confirm age and identity). – Regulatory bodies (if required by law).

We retain personal data only as long as necessary. Typically five to seven years after account closure, as mandated by financial regulations.

Your Privacy Rights

You have the right to: – Access a copy of your personal data. – Correct inaccurate information. – Request deletion of your data (subject to legal retention requirements). – Receive your data in a portable format. – Object to certain types of processing, such as marketing.

To exercise these rights, contact our data protection team through the support channel on the website.

Cookies and Tracking

Our site uses cookies: - Essential cookies. Required for login, security, and basic functions. - Analytics cookies. Help us understand site usage (e.g., via Google Analytics). - Marketing cookies. Used to show relevant ads (only with your consent).

You can manage cookie preferences through the banner on first visit or via your browser settings. Disabling non-essential cookies will not affect core gameplay.

Security Measures

All data sent between your device and our servers is encrypted using TLS 1.2 or higher. Access to personal data is restricted to staff who need it for their role, and systems undergo regular security reviews.

If you have questions about how we handle your data, reach out through the official support route on plan-bet.io.